At Nutro High, we make every effort to ensure that your order is packed carefully and delivered to you safely and efficiently.
This Shipping & Delivery Policy explains how orders placed through the Nutro High website are processed, shipped and delivered.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it for dispatch.
Orders are generally processed on business days. Orders placed on Sundays, public holidays or during exceptionally busy periods may require additional processing time.
Once your order has been dispatched, you may receive shipment or tracking information through SMS, email, WhatsApp or another available communication channel.
2. Shipping Availability
Nutro High ships orders to serviceable PIN codes supported by our logistics and courier partners.
Shipping availability may vary depending on:
Delivery location
PIN code
Courier serviceability
Product availability
Operational restrictions
Weather or other circumstances beyond our control
If your location is temporarily unserviceable, we may contact you to discuss the available options.
3. Estimated Delivery Time
Estimated delivery timelines may vary depending on the destination and courier partner.
The estimated delivery time shown at checkout or communicated after dispatch is an approximation and should not be considered a guaranteed delivery date.
Delivery may take longer for:
Remote locations
Rural areas
Public holidays
Festivals and high-demand periods
Severe weather conditions
Transport disruptions
Courier-related delays
We will make reasonable efforts to ensure your order reaches you as quickly as possible.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may depend on factors such as:
Order value
Delivery location
Package weight
Available shipping method
Promotional offers
Nutro High may offer free shipping on qualifying orders or during selected promotional campaigns. Any applicable conditions will be clearly communicated on the website.
5. Order Tracking
Where tracking is available, customers will receive tracking details after the order has been dispatched.
Please allow some time after dispatch for the courier tracking system to update.
If you are unable to track your shipment or notice an unusual delay, you may contact Nutro High Customer Support for assistance.
6. Delivery Attempts
Our courier partner may attempt to contact you when delivering your order.
Please ensure that the following information provided while placing your order is complete and accurate:
Customer name
Mobile number
Delivery address
Landmark, where applicable
City
State
PIN code
If delivery cannot be completed because the customer is unavailable, unreachable or has provided incorrect/incomplete information, the courier may make another delivery attempt or return the shipment to us.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
Nutro High will not be responsible for delays or failed deliveries resulting from:
Incorrect address
Incorrect PIN code
Incorrect phone number
Incomplete delivery information
Customer being unavailable during delivery attempts
If you notice an error in your delivery details after placing the order, please contact us as soon as possible.
Address changes may only be possible before the order has been dispatched.
8. Delayed Shipments
Although we work with logistics partners to provide timely delivery, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
Weather conditions
Natural disasters
Transportation disruptions
Strikes
Government restrictions
Public holidays
Festivals
Courier network issues
High shipment volumes
Remote-location delivery challenges
A delay in delivery does not automatically mean that an order is lost or cancelled.
Our customer support team will assist you wherever reasonably possible.
9. Damaged or Tampered Packages
Please inspect the outer packaging at the time of delivery wherever possible.
If the package appears:
Severely damaged
Opened
Torn
Leaking
Tampered with
we recommend taking clear photographs or a video before opening the shipment.
If possible, you may refuse to accept a severely damaged or visibly tampered package.
Please contact Nutro High Customer Support promptly if you receive a damaged shipment.
Claims relating to damaged, incorrect or missing products will be handled in accordance with our Return, Refund & Replacement Policy.
10. Missing or Incorrect Items
If your order is delivered but:
An item is missing
You received the wrong product
The quantity received is incorrect
please contact our customer support team within the timeframe mentioned in our Return, Refund & Replacement Policy.
We may request photographs, packaging images and/or an unboxing video to verify the issue.
11. Returned to Origin (RTO)
A shipment may be returned to Nutro High if delivery cannot be completed because of:
Multiple unsuccessful delivery attempts
Customer being unavailable
Incorrect address
Incorrect contact details
Customer refusing the shipment
Courier serviceability issues
If an order is returned to us, the customer may contact Nutro High Customer Support regarding reshipment or any applicable refund.
Additional shipping charges may apply where reshipment is requested due to incorrect information or failed delivery attributable to the customer.
12. Cash on Delivery
Cash on Delivery, where available, may be offered only for eligible orders and serviceable locations.
Availability of Cash on Delivery may depend on:
PIN code
Order value
Courier availability
Previous order history
Other operational considerations
Nutro High reserves the right to disable Cash on Delivery for certain orders or locations where necessary.
13. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may not always be possible.
If you no longer wish to accept an order that has already been shipped, please contact our customer support team for guidance.
Any refund or associated shipping charges will be handled according to our Return, Refund & Replacement Policy.
14. Product Storage After Delivery
Many Nutro High products contain nuts, dry fruits, seeds, snack mixes and other food ingredients.
After receiving your order, please follow the storage instructions mentioned on the product packaging.
Nutro High may not be responsible for deterioration caused by improper storage or handling after successful delivery.
15. Customer Support
For questions regarding your shipment, delivery status or order-related concerns, please contact Nutro High Customer Support through the contact information provided on our website.
Please keep your order number available when contacting us so that we can assist you more efficiently.
16. Policy Updates
Nutro High reserves the right to amend or update this Shipping & Delivery Policy from time to time.
Any revised policy will become effective once it is published on our website.
Last Updated: August 2026
Nutro High
Premium Foods. Thoughtful Nutrition. Better Snacking.