At Nutro High, customer satisfaction and product quality are important to us. We carefully pack every order to ensure that your products reach you in good condition.
Since we deal primarily in food products, nuts, dry fruits, seeds, snack mixes and other consumable items, returns are subject to certain restrictions for hygiene, food-safety and quality reasons.
1. Returns on Food Products
Due to the perishable and consumable nature of our products, we generally do not accept returns or exchanges once an order has been delivered.
Products cannot be returned simply because of:
Change of mind
Personal taste or flavour preference
Product no longer being required
Incorrect product ordered by the customer
Packaging being opened or used
Minor natural variations in colour, size, shape or appearance of nuts, seeds, dry fruits or other natural food products
However, we will assist you if there is a genuine issue with your order.
2. When Are You Eligible for a Replacement or Refund?
You may request a replacement or refund if:
You received the wrong product
The product was damaged during delivery
The package was opened, leaking or significantly damaged when received
You received an expired product
An item from your order is missing
The product has a genuine manufacturing or quality-related issue
Please contact us within 48 hours of delivery if you experience any of the above issues.
3. Proof Required
To help us verify and resolve the issue quickly, please provide:
Your order number
Registered name and contact details
Clear photographs of the product
Clear photographs of the outer packaging
Photograph showing the batch number, manufacturing date and expiry/best-before information, wherever applicable
A short video of the package opening may also be requested in cases involving missing, incorrect or damaged products
Please retain the original packaging until your complaint has been resolved.
4. Replacement Process
Once your request is received, our team will review the information provided.
If your claim is approved, depending on the nature of the issue, we may offer:
Replacement of the affected product
Replacement of the missing or incorrect item
Store credit, where applicable
Refund of the eligible amount
The appropriate resolution will be determined based on the circumstances of each case.
5. Refunds
Where a refund is approved, it will generally be processed to the original payment method used for the order.
Please note that after a refund is initiated, the time taken for the amount to appear in your account may depend on your bank, payment gateway or payment service provider.
For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
An order may be cancelled only if it has not yet been processed, packed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
Nutro High reserves the right to cancel an order in situations such as product unavailability, payment issues, incorrect pricing, suspected fraudulent activity, or circumstances beyond our reasonable control. In such cases, any eligible prepaid amount will be refunded.
7. Damaged Packages at the Time of Delivery
If the outer package appears severely damaged, opened or tampered with at the time of delivery, we recommend that you:
Do not accept the package where possible, or
Take clear photographs and/or video before opening it
Contact our customer support team immediately so that we can assist you.
8. Natural Variations in Food Products
Many Nutro High products contain natural ingredients such as nuts, dry fruits, seeds and other agricultural products.
Natural products may vary slightly in:
Colour
Size
Shape
Texture
Taste
Appearance
Such natural variations do not necessarily indicate that the product is defective and will generally not qualify for a refund or replacement.
9. Incorrect Delivery Information
Customers are responsible for providing the correct:
Name
Delivery address
PIN code
Phone number
Other information required to complete delivery
Nutro High may not be responsible for delivery failures, delays or additional costs resulting from incorrect or incomplete information provided by the customer.
10. Products Not Eligible for Return
Unless the product was damaged, defective, expired or incorrectly delivered, the following products will generally not be eligible for return:
Opened food products
Partially consumed products
Products with damaged or removed labels caused after delivery
Products not stored according to the storage instructions
Products damaged due to customer handling
Products purchased during certain clearance or final-sale promotions, where clearly disclosed before purchase
11. How to Raise a Complaint
To request a replacement or refund, contact Nutro High Customer Support through the contact details provided on our website.
Please mention your order number and the nature of the issue and attach relevant photographs or videos.
Our team will review your request and work toward an appropriate resolution.
12. Policy Updates
Nutro High reserves the right to update or modify this Return, Refund & Replacement Policy from time to time.
Any changes will become effective once the revised policy is published on our website.
Last Updated: August 2026
Nutro High
Premium Foods. Thoughtful Nutrition. Better Snacking.